Defective or damaged products

If you received defective or damaged products, please contact us within 7 days with pictures of the product. We will be happy to send you a replacement or give you a full refund.

Items lost in transit

By ordering from us, you agree to our shipping times. Most orders are delivered within the stated time frames; however, external factors such as customs checks can sometimes cause delays. If your order shipping times exceed our stated time frame by 10 business days, you can contact us and we will be happy to send you a replacement or issue a full refund.

Returns

We accept returns for refunds. If you are not satisfied with your product, you can return it within 7 days of receipt. Please contact us.

Lost or stolen packages.

Petsluxonline.com is not responsible for lost or stolen packages that are confirmed to have been delivered to the address entered for an order. Upon inquiry, the website will confirm delivery to the address entered, the date of delivery, tracking information, and shipping information for the customer to investigate.